FAQ | The Crystal Crew 1

Q: What areas do you serve?

A: We provide professional cleaning services in New York (NY) and New Jersey (NJ). Contact us to check availability in your specific location!

Q: Do you bring your own cleaning supplies?

A: Yes! Our team arrives fully equipped with high-quality, eco-friendly cleaning products and tools. If you have specific products you’d like us to use, just let us know.

Q: Are you insured and bonded?

A: Absolutely! We are fully insured and bonded for your peace of mind and protection.

Q: Do I need to be home during the cleaning?

A: No, you don’t have to be home. Many of our clients provide us with a key or entry instructions, and we ensure complete security and professionalism while cleaning.

Q: How long does a typical cleaning take?

A: Cleaning times vary depending on the size and condition of your space. Here’s a general estimate: ✔ 1 Bed / 1 Bath – 1.5 to 2 hours ✔ 2 Bed / 1 Bath – 2 to 2.5 hours ✔ 2 Bed / 2 Bath – 2.5 to 3 hours ✔ 3 Bed / 2 Bath – 3 to 4 hours ✔ 4+ Bed / 3+ Bath – 4+ hours (varies based on size & condition)

Q: Who will be cleaning my home/office?

A: Our professional cleaning team consists of trained, background-checked, and trustworthy Women cleaners dedicated to quality service.

Q: What if I’m not satisfied with the cleaning?

A: Customer satisfaction is our priority! If you’re not happy, let us know within 24 hours, and we’ll make it right.

Q: What payment methods do you accept?

A: We accept credit/debit cards, Zelle, Venmo, PayPal, and cash. Payments are due upon service completion unless otherwise arranged.

Q: How much does your cleaning service cost?

A: Our pricing depends on the size of your home or office and the type of cleaning required. Contact us for a custom quote.

Q: Do you offer discounts or package deals?

A: Yes! We offer bundled cleaning packages for weekly or multiple-day cleanings. We also have special discounts for first-time customers and referrals.

Q: Do you require a deposit?

A: For first-time or large bookings, we may require a small deposit to secure your appointment.

Q: How do I book an appointment?

A: You can book by calling, texting, or filling out our online booking form. We recommend booking in advance to secure your preferred date and time.

Q: What if I need to cancel or reschedule?

A: We understand that plans change! We ask for at least 24-hour notice for cancellations or reschedules. Late cancellations may incur a small fee.

Q: Do you offer same-day or emergency cleaning services?

A: Yes, we offer same-day cleaning based on availability. Call us ASAP, and we’ll do our best to accommodate you!

Q: What’s included in your most basic cleaning?

A: A Basic cleaning includes: ✔ Dusting & wiping all surfaces ✔ Vacuuming & mopping floors ✔ Kitchen cleaning (countertops, sinks, exterior appliances) ✔ Bathroom cleaning (toilets, tubs, showers, mirrors) ✔ Bedroom & living area tidying

Q: Do you offer deep cleaning?

A: Yes! Our deep cleaning service includes everything in a standard clean plus baseboards, light fixtures, inside appliances, and many other detailed tasks.

Q: Can I request specific tasks or custom services?

A: Absolutely! Just let us know your specific needs, and we’ll customize your cleaning accordingly.

Q: Do you clean offices and commercial spaces?

A: Yes! We provide top-tier cleaning for offices, retail spaces, and commercial properties. Contact us for custom pricing.